Privacy Policy – Shishta Chayan
Last Updated: 26-11-2025
Welcome to Shishta Chayan.
We are committed to protecting your personal information in accordance with the Digital Security Act 2018 (Bangladesh) and general global best practices. This Privacy Policy explains how we collect, use, store, and protect your data when you browse or shop on our website.
1. Information We Collect
a. Personal Information
We may collect the following information when you place an order, sign up, or contact us: Full name Email address Mobile number Billing and shipping address Optional account details b. Payment Information All online payment transactions are processed securely through regulated Bangladeshi or international payment gateways (e.g., SSLCommerz, bKash, Nagad, Visa, Mastercard). We do not store your full card details or sensitive payment data.
c. Technical / Device Information
We automatically collect: IP address (may identify approximate location) Browser type and version Device type Pages viewed and time spent Cookies and tracking data This helps improve site performance and security.
2. How We Use Your Data
We use your information to: Process and deliver orders Confirm payments and send order updates Provide customer support Improve website functionality Personalize product recommendations Send promotional offers (only with your consent) Maintain security and fraud prevention
3. Sharing of Information
We do not sell or trade your personal data. Your information may be shared only with: Payment service providers (for transaction processing) Delivery and courier partners inside Bangladesh IT and analytics providers that help us run our website Government or law enforcement authorities only when legally required All partners are expected to follow strong data-protection practices.
4. Cookies and Similar Technologies
We use cookies to: Improve user experience Save your preferences Analyze website traffic Display personalized content You can disable cookies through your browser settings, but some website features may not work correctly.
5. Data Storage and Security
We store your information on secure servers. We implement industry-standard security measures such as encryption, firewalls, and access controls. While we strive to protect your data, no method of digital transmission is fully secure.
6. Your Rights (Bangladesh Users)
As a user in Bangladesh, you have the right to: Access the personal data we hold about you Request corrections or updates Request deletion of your account or personal data (subject to order history and legal requirements) Opt out of marketing communications at any time Withdraw consent for data usage (where applicable) To exercise these rights, email us at [email protected].
7. Data Retention
We keep your data only as long as necessary for: Fulfilling orders Legal obligations (e.g., tax, invoice records) Customer support and warranty issues After that, data is permanently deleted or anonymized.
8. Third-Party Links
Our website may contain links to other websites or services. We are not responsible for their privacy practices or content.
9. Children’s Privacy
Our website is not intended for children under 13 years. We do not knowingly collect information from children.
10. Updates to This Policy
We may update this Privacy Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Information
For privacy questions, data requests, or complaints, contact:
Shishta Chayan
Email: [email protected]
Phone: +880 1629-668526
Address: 14/1 Basu Bazar Lane, Narinda, Gandaria, Dhaka 1100
Please click to open our Terms & Conditions.